MB-910: Microsoft Dynamics 365 Fundamentals (CRM) Exams Prep

MB-910: Microsoft Dynamics 365 Fundamentals (CRM) is a highly advanced and comprehensive software solution designed to revolutionize customer relationship management. With its wide range of features and functionalities, this cutting-edge platform empowers businesses to streamline their operations, enhance customer engagement, and drive overall growth. With a focus on providing a seamless user experience, Microsoft Dynamics 365 Fundamentals (CRM) offers a practice exam feature that allows users to test their knowledge and skills in a simulated environment.

One of the standout features of MB-910: Microsoft Dynamics 365 Fundamentals (CRM) is its practice exam functionality. This feature enables users to assess their understanding of the software and its various modules. By simulating real-world scenarios, the practice exam feature allows users to familiarize themselves with the platform’s capabilities and gain confidence in their ability to utilize it effectively.

This practice exam feature within MB-910: Microsoft Dynamics 365 Fundamentals (CRM) offers a comprehensive set of questions and scenarios that cover the entire spectrum of the software’s functionalities. Users can choose from a variety of topics, ranging from basic navigation to advanced customization and configuration. Each question is designed to challenge users and test their knowledge in a practical manner.

This practice exam feature is not only a valuable tool for individuals looking to enhance their skills and knowledge in MB-910: Microsoft Dynamics 365 Fundamentals (CRM), but it also serves as a powerful resource for organizations aiming to train their employees. By utilizing the practice exam feature, businesses can ensure that their workforce is well-equipped to leverage the full potential of the software, thereby maximizing productivity and efficiency.

Furthermore, this practice exam feature in MB-910: Microsoft Dynamics 365 Fundamentals (CRM) offers users the opportunity to track their progress and identify areas for improvement. Detailed performance reports provide valuable insights into strengths and weaknesses, allowing users to focus their efforts on areas that require further attention. This feature enables individuals to tailor their learning experience and optimize their proficiency in the software.

This practice exam feature within MB-910: Microsoft Dynamics 365 Fundamentals (CRM) is designed to be user-friendly and intuitive. The interface is clean and organized, making it easy for users to navigate through the various sections and access the practice exams. Additionally, the platform offers helpful hints and explanations for each question, ensuring that users have a clear understanding of the concepts being tested.

Microsoft Dynamics 365 Fundamentals (CRM) Exam Summary:

• Exam Name : Microsoft Certified – Dynamics 365 Fundamentals (CRM)

• Exam code: MB-910

• Exam voucher cost: $99 USD

• Exam languages: English, Japanese, Korean, and Simplified Chinese

• Exam format: Multiple-choice, multiple-answer

• Number of questions: 40-60 (estimate)

• Length of exam: 65 minutes

• Passing grade: Score is from 750-1000.

Microsoft Dynamics 365 Fundamentals (CRM) Exam Syllabus Topics:

• Describe Dynamics 365 Customer Insights (15–20%)

• Describe Dynamics 365 Sales (20–25%)

• Describe Dynamics 365 Customer Service (20–25%)

• Describe Dynamics 365 Field Service (15–20%)

• Explore the core capabilities of customer engagement apps in Dynamics 365 (15–20%)

Describe Dynamics 365 Customer Insights (15–20%)

Explore Customer Insights – Journeys

• Describe use cases for Customer Insights – Journeys

• Describe lead generation and qualification

• Describe use cases for marketing forms

• Describe how to target customers by using segments and subscription lists

• Describe email marketing

• Describe customer journeys

• Describe event management features and capabilities

• Describe how to use Copilot with Customer Insights – Journeys

Describe Customer Insights – Data

• Describe use cases of and capabilities for Customer Insights – Data

• Describe unified customer profiles

• Describe measures, segments, and predictions

Describe Dynamics 365 Sales (20–25%)

Explore Sales

• Describe use cases for Dynamics 365 Sales

• Describe leads and the process for qualifying leads

• Describe the opportunity management process

• Describe the quote lifecycle

• Describe the order management and invoice management processes

• Describe use cases for business process flows

• Describe the product catalog, prices list, and unit groups

• Describe Copilot in Sales

• Describe Sales accelerator

Describe Sales capabilities and related apps

• Describe sales pipeline and forecasting concepts

• Describe use cases for and capabilities of Sales Insights

• Describe use cases for and capabilities of LinkedIn Sales Navigator

• Describe use cases for the Dynamics 365 Sales mobile app

• Describe Microsoft Sales Copilot

Describe Dynamics 365 Customer Service (20–25%)

Explore Customer Service

• Describe use cases for Dynamics 365 Customer Service

• Describe the functionality for workload management, including basic routing (basic queues), Unified Routing, and Agent Inbox

• Describe knowledge management in Dynamics 365 Customer Service

• Describe the case lifecycle including service-level agreements (SLAs) and entitlements

• Describe use cases for Copilot in Customer Service

Describe Customer Service capabilities and related apps

• Describe Omnichannel for Customer Service

• Describe reporting and data visualization options in Customer Service

• Describe use cases for agent productivity tools

• Describe the Omnichannel Supervisor experience

Describe Dynamics 365 Field Service (15–20%)

Explore Field Service

• Describe use cases for Field Service

• Describe the work order lifecycle

• Describe inspections in Field Service

• Describe the Field Service mobile app

• Describe use cases of Copilot in Field Service

Describe capabilities related to Field Service

• Describe resource and scheduling processes

• Describe asset management and customer assets

• Describe Connected Field Service for Dynamics 365

Explore the core capabilities of customer engagement apps in Dynamics 365 (15–20%)

Describe the foundations of customer engagement apps

• Describe customer engagement apps

• Describe Microsoft Power Platform as it relates to customer engagement apps

• Describe Microsoft Dataverse as the foundation for customer engagement apps

• Navigate to and within customer engagement apps

• Describe Copilot for Dynamics 365 CRM apps

Describe shared activities and integration options in customer engagement apps

• Describe customers and activities

• Describe search options and filter criteria

• Describe reporting capabilities including dashboards, charts, and views

• Describe Microsoft Teams integration

• Describe Microsoft Outlook integration

• Describe Microsoft Excel and Word integration

• Describe Microsoft SharePoint integration

• Describe use cases for and capabilities of Dynamics 365 Customer Voice

In conclusion, MB-910: Microsoft Dynamics 365 Fundamentals (CRM) is a highly advanced software solution that offers a wide range of features and functionalities to enhance customer relationship management. The practice exam feature within this platform serves as a valuable tool for individuals and organizations alike, enabling users to test their knowledge and skills in a simulated environment. With its comprehensive set of questions and performance tracking capabilities, the practice exam feature empowers users to optimize their proficiency in MB-910: Microsoft Dynamics 365 Fundamentals (CRM) and drive success in their business endeavors.

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