ServiceNow Certified Implementation Specialist – HAM Exam

The ServiceNow Certified Implementation Specialist – Hardware Asset Management (HAM) Exam is designed for professionals who implement and manage hardware asset management solutions using ServiceNow. This certification validates a candidate’s ability to effectively configure and deploy the HAM application within ServiceNow to manage an organization’s hardware assets throughout their lifecycle.

Exam Overview:

Exam Content:

1. Hardware Asset Management Fundamentals:

   • Overview of HAM: Understand the purpose and scope of the Hardware Asset Management application in ServiceNow.

   • Asset Management Lifecycle: Learn about the lifecycle of hardware assets, including procurement, deployment, maintenance, and retirement.

2. Implementing and Configuring HAM:

   • HAM Configuration: Gain knowledge on configuring the HAM application, including asset types, categories, and attributes.

   • Discovery and Reconciliation: Learn how to configure and use discovery tools to identify and reconcile hardware assets.

   • Integration with Other Modules: Understand how HAM integrates with other ServiceNow modules, such as Incident Management, Change Management, and CMDB.

3. Managing Hardware Assets:

   • Asset Tracking: Learn how to track and manage hardware assets, including inventory management, asset allocation, and status tracking.

   • Asset Audits: Understand the process of conducting hardware asset audits, including auditing procedures and discrepancies resolution.

   • Asset Disposal: Gain knowledge of best practices for disposing of hardware assets, including data sanitization and environmental considerations.

4. Reporting and Analytics:

   • Generating Reports: Learn how to generate and customize reports related to hardware assets, including asset inventory, usage, and financial reports.

   • Dashboards and Metrics: Understand how to create and use dashboards and metrics to monitor hardware asset performance and compliance.

5. Best Practices and Governance:

   • HAM Best Practices: Learn industry best practices for implementing and managing hardware asset management solutions.

   • Governance and Compliance: Understand the governance frameworks and compliance requirements relevant to hardware asset management.

6. Troubleshooting and Support:

   • Common Issues: Gain skills in troubleshooting common issues related to hardware asset management, including configuration problems and data discrepancies.

   • Support Procedures: Learn the procedures for providing support and resolving issues within the HAM application.

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Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

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