Servicenow: CIS-ITSM (Vancouver) Study Guide

This course contains relevant questions related to the exam scope seen on the CIS-ITSM Exam. Some of the questions have explanations, documentation, images, and other resources that will help you understand the answers to the questions and not only memorize the answers themself. This is not another copy-paste exam from the internet.

The sample questions were retrieved from the Community, ServiceNow Sample questions, ServiceNow Documentation, Now Learning courses, and other sources.

This course has a lot of questions since the bank of questions for the CIS-ITSM is very extensive, you may have to affront a very technical examor a process-related exam, depending on ServiceNow, however, this course has both technical and process-related questions to give you the advantage to pass your exam.

I hope this course helps you study andpass the exam the same way It helped me to pass it while I was creating it.Enjoy!

CIS-ITSM

The ServiceNow Certified Implementation Specialist – IT Service Management Exam Specification document defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to earn the Certified Implementation Specialist – IT Service Management certification.

Exam Scope

Learning domains are the key topics and specific objectives included in the exam. Exam content or exam items are divided into learning domains.

The following table shows the learning domains, weightings, sub-topics, and the percentage of questions represented in each domain. The listed sub-skills should NOT be considered an all-inclusive list of the exam content.

• Incident Management 25%

• Problem Management 15%

• Change and Release Management 25%

• Service Portfolio Management 5%

• Service Catalog and Request Management 25%

• Configuration Management Database 5%

• Total 100%

The ServiceNow Certified Implementation Specialist – IT Service Management exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow ITSM applications.

Pre Requisites

ServiceNow recommends the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist – IT Service Management exam. Information provided in the following ServiceNow training course(s) contains source material for the exam.

• Welcome to ServiceNow

• ServiceNow Administration Fundamentals

• ServiceNow Administration Advanced

• ServiceNow Get Started with Now Create

• ServiceNow Platform Implementation

• CMDB Fundamentals

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Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

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