Ultimate ServiceNow GRC Course

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: Personal Developers Instance

Lecture 3: ServiceNow Basic Settings

Lecture 4: Activating Plugins

Lecture 5: Important Vendor Risk Management Plugin

Lecture 6: Plugin List

Chapter 2: GRC

Lecture 1: GRC Overview

Lecture 2: Entities (Profiles)

Chapter 3: Policy and Compliance

Lecture 1: Policy and Compliance Overview

Lecture 2: Roles and Users

Lecture 3: Policy and Compliance Groups

Lecture 4: Tables, ACLS, and Application Menu

Lecture 5: Administration

Lecture 6: Authority Documents and Citations

Lecture 7: Control Objectives

Lecture 8: Policy Life Cycle

Lecture 9: Controls and Issue Life Cycle

Lecture 10: Control Indicators

Lecture 11: Policy Exception – Locked User

Lecture 12: Policy Exception Part 1

Lecture 13: Policy Exception Part 2

Lecture 14: Policy Exception Part 3

Lecture 15: Workflows

Lecture 16: Business Rules, Scripts, and UI

Lecture 17: Notifications

Lecture 18: Dashboard and Reports

Chapter 4: Audit Management

Lecture 1: Overview

Lecture 2: Roles and ACLs

Lecture 3: Tables and Application Menu

Lecture 4: Test Template and Plans

Lecture 5: Engagement Part 1

Lecture 6: Engagement Part 2

Lecture 7: Workflows

Lecture 8: Business Rules, Scripts, and UI

Lecture 9: Notifications

Lecture 10: Dashboard and Reports

Chapter 5: Risk Management

Lecture 1: Overview

Lecture 2: Roles and ACLs

Lecture 3: Tables and Application Menu

Lecture 4: Administration

Lecture 5: Risk Library

Lecture 6: Risk Register Part 1

Lecture 7: Risk Register Part 2

Lecture 8: Risk Register Part 3

Lecture 9: Risk Indicator and Assessment

Lecture 10: RiskLens Integration

Lecture 11: Workflows

Lecture 12: Business Rules, Scripts, and UI

Lecture 13: Dashboard and Reports

Chapter 6: Vendor Risk Management

Lecture 1: Overview

Lecture 2: Roles and ACLs

Lecture 3: Table and Application Menu

Lecture 4: Vendors and Vendor Contacts

Lecture 5: Vendor Tiering Assessment

Lecture 6: Assessment Templates

Lecture 7: Vendor Risk Assessment Life Cycle Part 1

Lecture 8: Vendor Risk Assessment Life Cycle Part 2

Lecture 9: Workflows

Lecture 10: Business Rules, Scripts and UI

Lecture 11: Dashboard, Reports, and Notifications

Chapter 7: Closing

Lecture 1: End of Course

Chapter 8: New in Utah/Vancouver – New Videos in Progress

Lecture 1: Getting a PDI or Personal Development Instance

Lecture 2: Upgrading your PDI

Lecture 3: Installing Plugins with the New and Classic UIs

Lecture 4: Vendor Risk Management Plugin

Lecture 5: Entities Overview

Lecture 6: Policy Overview

Lecture 7: Policy Workflow

Lecture 8: Evidence Request

Lecture 9: Policy Acknowledgement Setup

Lecture 10: Policy Acknowledgement Campaign