Customer Centricity
Customer Centricity, available at Free, has an average rating of 4.15, with 7 lectures, based on 340 reviews, and has 3700 subscribers.
You will learn about Customer service How to drive a culture of service excellence How to define customers 8 Best in Class Attitudes for Service SuperStardom 16 Customer Centric Steps for Dominating Your Marketplace This course is ideal for individuals who are Bachelors or Masters degree students in Business Administration or Bachelors or Masters degree students in Marketing or Bachelors or Masters degree students in Hospitality and Tourism or Bachelors or Masters degree students in International Business or Any Executive out there who want to improve customer service delivery in their organisation It is particularly useful for Bachelors or Masters degree students in Business Administration or Bachelors or Masters degree students in Marketing or Bachelors or Masters degree students in Hospitality and Tourism or Bachelors or Masters degree students in International Business or Any Executive out there who want to improve customer service delivery in their organisation.
Enroll now: Customer Centricity
Summary
Title: Customer Centricity
Price: Free
Average Rating: 4.15
Number of Lectures: 7
Number of Published Lectures: 7
Number of Curriculum Items: 7
Number of Published Curriculum Objects: 7
Original Price: Free
Quality Status: approved
Status: Live
What You Will Learn
- Customer service
- How to drive a culture of service excellence
- How to define customers
- 8 Best in Class Attitudes for Service SuperStardom
- 16 Customer Centric Steps for Dominating Your Marketplace
Who Should Attend
- Bachelors or Masters degree students in Business Administration
- Bachelors or Masters degree students in Marketing
- Bachelors or Masters degree students in Hospitality and Tourism
- Bachelors or Masters degree students in International Business
- Any Executive out there who want to improve customer service delivery in their organisation
Target Audiences
- Bachelors or Masters degree students in Business Administration
- Bachelors or Masters degree students in Marketing
- Bachelors or Masters degree students in Hospitality and Tourism
- Bachelors or Masters degree students in International Business
- Any Executive out there who want to improve customer service delivery in their organisation
The Course on Customer Centricty teaches participants key ways by which institutions can positively impact all their multiple customer audiences and delight them all. It will teach participants:
-
How to drive a culture of service excellence
-
How to define customers
-
8 Best in Class Attitudes for Service SuperStardom
-
16 Customer Centric Steps for Dominating Your Marketplace
This course is aimed at Bachelors and Masters degree students in business, marketing, international business, as well as hospitality and Tourism. It is also an excellent course for executive coaching on how to build a customer. Driven organization
Course Curriculum
Chapter 1: Customer Centricity
Lecture 1: Who is a Customer
Lecture 2: Constituents of Good Customer Services
Lecture 3: KEY Benefits of Delivering Excellent Customer Service
Lecture 4: 8 Best-in-Class Attitudes for Customer Service Superstardom
Lecture 5: 16 Customer Centric Steps to Dominating Your Marketplace – Part 1
Lecture 6: 16 Customer Centric Steps to Dominating Your Marketplace – Part 2
Lecture 7: 16 Customer Centric Steps to Dominating Your Marketplace – Part 3
Instructors
-
Prof Robert Ebo Hinson
Marketing Professor
Rating Distribution
- 1 stars: 10 votes
- 2 stars: 13 votes
- 3 stars: 72 votes
- 4 stars: 129 votes
- 5 stars: 116 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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