Customer Experience with Generative AI: Advanced CX with AI

Customer Experience with Generative AI: Advanced CX with AI, available at $44.99, has an average rating of 4.05, with 16 lectures, based on 10 reviews, and has 2870 subscribers.

You will learn about Understanding ChatGPT's capabilities in customer service Applications of ChatGPT in enhancing customer interactions Examples of ChatGPT in real-world customer service scenarios Utilizing ChatGPT for automating responses Tailoring ChatGPT for specific customer service needs Strategies for efficient handling of customer inquiries Best practices for integrating ChatGPT into workflows Overcoming challenges in implementing ChatGPT Case studies of successful ChatGPT implementations in e-commerce Case studies of ChatGPT in healthcare applications Case studies of ChatGPT in finance industries Benefits of using ChatGPT for customer retention Enhancing customer satisfaction with ChatGPT Personalizing interactions using ChatGPT Techniques for maintaining a natural conversation with ChatGPT Role-playing scenarios for practical learning Handling customer complaints using ChatGPT Assisting with product issues through ChatGPT Answering service-related queries with ChatGPT Strategies for maintaining a positive user experience Implementing conversational design principles Ensuring consistency in ChatGPT's tone and language Using ChatGPT analytics for response accuracy Analyzing metrics to improve ChatGPT performance Strategies for addressing user queries proactively Personalizing interactions to enhance engagement Continuous improvement based on customer feedback Agile adaptation of ChatGPT to user needs Defining KPIs for measuring ChatGPT effectiveness Establishing benchmarks for response accuracy Incorporating feedback loops for improvement Designing a ChatGPT implementation plan Setting up ChatGPT for Revolut support via Slack Demo on handling common customer requests in Revolut Practical exercises on crafting ChatGPT responses Enhancing customer success with AI tools like ChatGPT This course is ideal for individuals who are Business owners looking to integrate AI into their customer service strategies or Sales representatives interested in leveraging AI tools like ChatGPT for sales success or Customer service professionals aiming to enhance efficiency and customer satisfaction or Individuals curious about AI applications in real-world scenarios or Anyone seeking to improve their understanding and implementation of ChatGPT in diverse industries or Sales and Customer Success Professionals It is particularly useful for Business owners looking to integrate AI into their customer service strategies or Sales representatives interested in leveraging AI tools like ChatGPT for sales success or Customer service professionals aiming to enhance efficiency and customer satisfaction or Individuals curious about AI applications in real-world scenarios or Anyone seeking to improve their understanding and implementation of ChatGPT in diverse industries or Sales and Customer Success Professionals.

Enroll now: Customer Experience with Generative AI: Advanced CX with AI

Summary

Title: Customer Experience with Generative AI: Advanced CX with AI

Price: $44.99

Average Rating: 4.05

Number of Lectures: 16

Number of Published Lectures: 16

Number of Curriculum Items: 16

Number of Published Curriculum Objects: 16

Original Price: $29.99

Quality Status: approved

Status: Live

What You Will Learn

Understanding ChatGPT's capabilities in customer service
Applications of ChatGPT in enhancing customer interactions
Examples of ChatGPT in real-world customer service scenarios
Utilizing ChatGPT for automating responses
Tailoring ChatGPT for specific customer service needs
Strategies for efficient handling of customer inquiries
Best practices for integrating ChatGPT into workflows
Overcoming challenges in implementing ChatGPT
Case studies of successful ChatGPT implementations in e-commerce
Case studies of ChatGPT in healthcare applications
Case studies of ChatGPT in finance industries
Benefits of using ChatGPT for customer retention
Enhancing customer satisfaction with ChatGPT
Personalizing interactions using ChatGPT
Techniques for maintaining a natural conversation with ChatGPT
Role-playing scenarios for practical learning
Handling customer complaints using ChatGPT
Assisting with product issues through ChatGPT
Answering service-related queries with ChatGPT
Strategies for maintaining a positive user experience
Implementing conversational design principles
Ensuring consistency in ChatGPT's tone and language
Using ChatGPT analytics for response accuracy
Analyzing metrics to improve ChatGPT performance
Strategies for addressing user queries proactively
Personalizing interactions to enhance engagement
Continuous improvement based on customer feedback
Agile adaptation of ChatGPT to user needs
Defining KPIs for measuring ChatGPT effectiveness
Establishing benchmarks for response accuracy
Incorporating feedback loops for improvement
Designing a ChatGPT implementation plan
Setting up ChatGPT for Revolut support via Slack
Demo on handling common customer requests in Revolut
Practical exercises on crafting ChatGPT responses
Enhancing customer success with AI tools like ChatGPT

Who Should Attend

Business owners looking to integrate AI into their customer service strategies
Sales representatives interested in leveraging AI tools like ChatGPT for sales success
Customer service professionals aiming to enhance efficiency and customer satisfaction
Individuals curious about AI applications in real-world scenarios
Anyone seeking to improve their understanding and implementation of ChatGPT in diverse industries
Sales and Customer Success Professionals

Target Audiences

Business owners looking to integrate AI into their customer service strategies
Sales representatives interested in leveraging AI tools like ChatGPT for sales success
Customer service professionals aiming to enhance efficiency and customer satisfaction
Individuals curious about AI applications in real-world scenarios
Anyone seeking to improve their understanding and implementation of ChatGPT in diverse industries
Sales and Customer Success Professionals

Dive deep into the transformative world of enhancing customer experience with generative AI in our comprehensive course. Tailored for forward-thinking professionals and businesses, this program delves into the evolution and dynamic capabilities of AI, illuminating its profound impact on customer interactions. Explore practical applications across diverse sectors—from optimizing customer queries in e-commerce to revolutionizing patient support in healthcare. Through engaging case studies and interactive simulations, you’ll adeptly master the art of automating responses, handling intricate inquiries, and refining AI performance using advanced analytics.

Throughout this transformative journey, you’ll learn to customize generative AI solutions to meet specific customer experience objectives, seamlessly integrating them into existing workflows. Practical exercises, enriched by immersive role-playing scenarios, will finely hone your abilities in deftly managing customer feedback, resolving complaints, and delivering expert service insights. Delve into successful AI implementations spanning finance, healthcare, and beyond, gaining invaluable strategies to elevate customer satisfaction and bolster retention rates.

By the culmination of this course, you’ll emerge empowered to implement generative AI solutions with precision, driving heightened customer engagement, satisfaction, and ultimately, business triumph. Whether you’re a seasoned professional seeking to innovate your approach or a visionary business leader aiming to stay ahead in a competitive landscape, harness the transformative power of AI-driven strategies for customer experience with confidence and proficiency.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Communication plan

Lecture 2: Tips to Improve Your Course Taking Experience

Chapter 2: Customer Service with ChatGPT

Lecture 1: Intro: Using ChatGPT for Enhanced Customer Service and Sales Success

Lecture 2: Understanding ChatGPT in Customer Service

Lecture 3: Successful ChatGPT Implementations in Customer Service: Case Studies – PART 1

Lecture 4: Successful ChatGPT Implementations in Customer Service: Case Studies – PART 2

Lecture 5: Enhancing Customer Interactions with ChatGPT

Lecture 6: Practice Using ChatGPT for Different Customer Interactions

Lecture 7: Homework: Assisting a Customer with a Product Issue

Lecture 8: Homework: Answering a Customer Query About a Service

Lecture 9: Optimizing Customer Experience with ChatGPT – PART 1

Lecture 10: Optimizing Customer Experience with ChatGPT – PART 2

Chapter 3: Create Chatbot: Practical Guide and Real Examples

Lecture 1: Chatbase: The Most Complete Overview

Lecture 2: Chatbase: Create Chatbot in 5 Minutes Without Coding

Lecture 3: ChatBot for Revolut Online Banking App via ChatGPT & Slack

Chapter 4: Bonus Section

Lecture 1: Bonus Lesson

Instructors

Andrii Piatakha
Founder and CEO in IT-Bulls, Founder of Learn-IT University

Rating Distribution

1 stars: 0 votes
2 stars: 0 votes
3 stars: 4 votes
4 stars: 3 votes
5 stars: 3 votes

Frequently Asked Questions

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You can view and review the lecture materials indefinitely, like an on-demand channel.

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