Customer Success | Understanding Your Customers

Customer Success | Understanding Your Customers, available at $44.99, has an average rating of 4.37, with 18 lectures, 2 quizzes, based on 1182 reviews, and has 4305 subscribers.

You will learn about Understand the meaning of Customer Success Understand Customer Centricity Customer onboarding definition, goals, strategies, and tools Understand Customer Value Understand Customer Satisfaction Understand Customer Loyalty Understand Customer Value-Driven Marketing Strategies Understand Customer Engagement Understand Customer Equity Know different types of customers or customer groups Understand Customer Generated Marketing How to convince customers? This course is ideal for individuals who are Business Administration Students or Business Owners or Marketing and Sales Employees or Customer contact staff It is particularly useful for Business Administration Students or Business Owners or Marketing and Sales Employees or Customer contact staff.

Enroll now: Customer Success | Understanding Your Customers

Summary

Title: Customer Success | Understanding Your Customers

Price: $44.99

Average Rating: 4.37

Number of Lectures: 18

Number of Quizzes: 2

Number of Published Lectures: 18

Number of Published Quizzes: 2

Number of Curriculum Items: 20

Number of Published Curriculum Objects: 20

Original Price: $39.99

Quality Status: approved

Status: Live

What You Will Learn

Understand the meaning of Customer Success
Understand Customer Centricity
Customer onboarding definition, goals, strategies, and tools
Understand Customer Value
Understand Customer Satisfaction
Understand Customer Loyalty
Understand Customer Value-Driven Marketing Strategies
Understand Customer Engagement
Understand Customer Equity
Know different types of customers or customer groups
Understand Customer Generated Marketing
How to convince customers?

Who Should Attend

Business Administration Students
Business Owners
Marketing and Sales Employees
Customer contact staff

Target Audiences

Business Administration Students
Business Owners
Marketing and Sales Employees
Customer contact staff

To be a successful business you must understand your customers because without customers you can not succeed in your business.

Can you name any company that can survive without customers? I bet you can not.

You can see, how important it is for companies and individuals to understand their customers so that they can treat them the way they want to be treated. The result is something everyone wishes for, SUCCESS!

This course will teach you so many interesting topics related to customers that will help you understand your customers better and in return ensure the success of your business, company, and organisations.

Enrol and have a fruitful learning experience.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction to the course

Chapter 2: All about Customers

Lecture 1: What is Customer Centricity?

Lecture 2: Customer Onboarding | Definition & Goals

Lecture 3: Customer Onboarding Process

Lecture 4: Customer Onboarding Strategies

Lecture 5: Customer Onboarding Tools & Software Programs

Lecture 6: What is Value & Satisfaction for a customer?

Lecture 7: Examples of Customer Value

Lecture 8: Who are Loyal Customers?

Lecture 9: Customer Value-Driven Marketing Strategies

Lecture 10: What is Customer Engagement?

Lecture 11: Customer Engagement & Profitability

Lecture 12: What is Customer Equity?

Lecture 13: Different Types of customers

Lecture 14: Strangers vs True Friends

Lecture 15: Examples of different types of customers

Lecture 16: Understand Consumer Generated Marketing

Lecture 17: How to convince customers? The story of price-point.

Instructors

Dr. Muhammad Tahir Jan
Associate Professor

Rating Distribution

1 stars: 18 votes
2 stars: 25 votes
3 stars: 149 votes
4 stars: 400 votes
5 stars: 590 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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