Event Planning Customer Service

Event Planning Customer Service, available at $19.99, has an average rating of 4.67, with 40 lectures, based on 6 reviews, and has 7 subscribers.

You will learn about Proven ways to increase your event attendance Why customer support is crucial for modern event planning How to create the wow factor in event customer service How to create a long-time event planning timeline A step-by step guide to charging for your event planning service Evaluating the performance after the events How to handle customer complaints at events How can your team provide excellent customer service in event planning How to handle customer complaints at events This course is ideal for individuals who are Event managers, event companies, Event agencies, customers, governments, event associations, business people, organizers, students, churches, etc. It is particularly useful for Event managers, event companies, Event agencies, customers, governments, event associations, business people, organizers, students, churches, etc.

Enroll now: Event Planning Customer Service

Summary

Title: Event Planning Customer Service

Price: $19.99

Average Rating: 4.67

Number of Lectures: 40

Number of Published Lectures: 40

Number of Curriculum Items: 40

Number of Published Curriculum Objects: 40

Original Price: $64.99

Quality Status: approved

Status: Live

What You Will Learn

Proven ways to increase your event attendance
Why customer support is crucial for modern event planning
How to create the wow factor in event customer service
How to create a long-time event planning timeline
A step-by step guide to charging for your event planning service
Evaluating the performance after the events
How to handle customer complaints at events
How can your team provide excellent customer service in event planning
How to handle customer complaints at events

Who Should Attend

Event managers, event companies, Event agencies, customers, governments, event associations, business people, organizers, students, churches, etc.

Target Audiences

Event managers, event companies, Event agencies, customers, governments, event associations, business people, organizers, students, churches, etc.

Being an event planner and organizing events is not an easy job; it takes a lot of patience, focus, courage, determination, and other characteristics to successfully provide attendee satisfaction and fantastic experience to the business participants. In customer service, people will forget what you did, but people will never forget how you made them feel. This quote truly captures the importance of making guests feel valued. There is no shortage of research out there discussing how essential customer experience is right now, and at the heart of those experiences is superior customer service, knowledgeable, friendly staff trumps all other aspects of your business. In fact 72% of guests who have a positive experience will share that information with friends, often naming the business responsible. It is very important to note that, customer experience will be very important than other factors when individuals choose between two brands.

Every event manager or company must ensure that their staff are well trained to serve customers effectively, customers are always right. From preparation to the finishing of any event need careful planning. When you start planning an event, one of the first thing you should do is figure out your planning timeline. It is very important to outline the months and weeks leading up to the big day. This way, you will meet a very important deadlines and also stay within your budget.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: How can your team provide excellent customer service in event planning

Lecture 3: Event planning skills you need for success

Lecture 4: Customer service skills you need for event coordinator

Lecture 5: Top recommendations to plan a perfect event

Lecture 6: Sales promotion ideas for your event planning business

Chapter 2: Why Customer Support Is crucial For Modern Event Planning

Lecture 1: Why is attendee support important at event

Lecture 2: what kind of event support do guest expect at your event

Lecture 3: What are the most important aspect of attendee support

Lecture 4: Ways event planners can provide better support for attendees

Chapter 3: Proven Ways To Increase Your Event Attendance

Lecture 1: Understand why your audience want to attend in the first place

Lecture 2: Offer incentives for early registration or arrivals

Lecture 3: Send personal invite

Lecture 4: Keep attendees excited

Lecture 5: Get the media to cover your event

Lecture 6: Invest in professional photograph

Lecture 7: Connect speakers with attendees

Chapter 4: How To Create The Wow Factor In event Customer service

Lecture 1: Great first impression

Lecture 2: The customer journey

Lecture 3: Be attentive

Lecture 4: Do not keep people waiting

Lecture 5: Personal touches

Lecture 6: Surpass expectation

Chapter 5: How To Create A Long-Time Event Planning Timeline

Lecture 1: What is long-time event planning timeline

Lecture 2: Event planning timeline creation tips

Lecture 3: What should be on your event planning timeline

Chapter 6: A Step-By Step Guide To Charging For Your Event Planning Service

Lecture 1: Research what your competitors are charging

Lecture 2: Determine your idea salary

Lecture 3: Determine your realistic hourly rate

Lecture 4: Add in your cost

Chapter 7: Service Matters: Customer Service And Event Management

Lecture 1: What is guest experience and why does it matters

Lecture 2: How customer service help create guest experience

Lecture 3: Five customer service mistakes

Lecture 4: Five easy customer service wins

Lecture 5: How event planning can help create amazing guest experience

Chapter 8: Evaluating The Performance After Events

Lecture 1: What is event evaluation

Lecture 2: What is the importance of event evaluation

Lecture 3: How do you evaluate an event

Lecture 4: What survey tools to use

Chapter 9: Conclusion

Lecture 1: How to handle customer complaints at events

Instructors

Eric Yeboah
MBA/ PGDip

Rating Distribution

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2 stars: 0 votes
3 stars: 1 votes
4 stars: 0 votes
5 stars: 5 votes

Frequently Asked Questions

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You can view and review the lecture materials indefinitely, like an on-demand channel.

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