Solve your Customer Journey Map's Pain Points – Beginners

Solve your Customer Journey Map's Pain Points – Beginners, available at $22.99, has an average rating of 4, with 9 lectures, based on 14 reviews, and has 138 subscribers.

You will learn about Group pain points Prep for and conduct an ideation session (aka human centered design workshop) Warm up games to inspire creative thoughts Games for generating fresh solutions This course is ideal for individuals who are Beginners to Ideation Sessions (or Human Centered Design) or People who want to use games to generate solutions to problems or Managers who want help training their employees in conducting ideation sessions or Entrepreneurs looking for new ways to solve problems It is particularly useful for Beginners to Ideation Sessions (or Human Centered Design) or People who want to use games to generate solutions to problems or Managers who want help training their employees in conducting ideation sessions or Entrepreneurs looking for new ways to solve problems.

Enroll now: Solve your Customer Journey Map's Pain Points – Beginners

Summary

Title: Solve your Customer Journey Map's Pain Points – Beginners

Price: $22.99

Average Rating: 4

Number of Lectures: 9

Number of Published Lectures: 9

Number of Curriculum Items: 9

Number of Published Curriculum Objects: 9

Original Price: $44.99

Quality Status: approved

Status: Live

What You Will Learn

Group pain points
Prep for and conduct an ideation session (aka human centered design workshop)
Warm up games to inspire creative thoughts
Games for generating fresh solutions

Who Should Attend

Beginners to Ideation Sessions (or Human Centered Design)
People who want to use games to generate solutions to problems
Managers who want help training their employees in conducting ideation sessions
Entrepreneurs looking for new ways to solve problems

Target Audiences

Beginners to Ideation Sessions (or Human Centered Design)
People who want to use games to generate solutions to problems
Managers who want help training their employees in conducting ideation sessions
Entrepreneurs looking for new ways to solve problems

You just spent time interviewing customers and employees and conducting secondary research to find customer pain points. You have a well-put-together Journey Map filled with pain points, but now what? What do you do after you have your Customer Journey Map and pain points? The answer is to conduct an Ideation/Human-Centered Design Workshop. In this course, I will walk you through how to prepare for and conduct an Ideation Session with the ultimate goal of creating a new journey map that outlines how your customer journey should look. This new journey map will include the solutions you come up with during the session.

You will learn why it’s better to think of a large number of solutions to a problem, how to use games to warm up your audience, and use different games to come up with innovative ways to solve your customer pain points. We will also briefly cover why we refer to these methods as games instead of something else. Throughout it all, you will pick up a few tricks to keep yourself and your audience energized and organized because Ideation Sessions can last several hours.

In the end, please reach out with any questions or needs for clarification.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: Lesson 1 – Group your Pain Points

Lecture 3: Lesson 2 – What is an Ideation Workshop

Lecture 4: Lesson 3 – Preparation for the Ideation Workshop

Lecture 5: Lesson 4 – Start the Session

Lecture 6: Lesson 5 – Warm up Games plus Tips and Tricks

Lecture 7: Lesson 6 – Games to Generate Ideas

Lecture 8: Lesson 7 – Group your Solutions

Lecture 9: Lesson 8 – Place your Solutions in a New Map

Instructors

Customer Experience 24/7
Customer Experience Expertise

Rating Distribution

1 stars: 1 votes
2 stars: 0 votes
3 stars: 3 votes
4 stars: 2 votes
5 stars: 8 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

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Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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