Using Customer Experience to Grow Your Customer Base
Using Customer Experience to Grow Your Customer Base, available at $22.99, has an average rating of 4.55, with 22 lectures, 6 quizzes, based on 99 reviews, and has 3917 subscribers.
You will learn about Understand the customer journey as people discover and engage with your business Immediately impact key aspects of the customer journey to improve customer experience Understand the difference between customer service and customer experience Understand switching costs and the role that customers' brand loyalty plays in customer choice Understand the impact your responses to reviews have on customer experience and be able to effectively respond to any review Understand how improving customer experience leads to increased revenue This course is ideal for individuals who are Current business owners (ecommerce, brick and mortar, service) actively seeking ways to improve their customers' experience or Prospective business owners who want to know how they should prepare to offer a superior customer experience or Anyone interested in learning what "customer experience" is and how it can be impacted It is particularly useful for Current business owners (ecommerce, brick and mortar, service) actively seeking ways to improve their customers' experience or Prospective business owners who want to know how they should prepare to offer a superior customer experience or Anyone interested in learning what "customer experience" is and how it can be impacted.
Enroll now: Using Customer Experience to Grow Your Customer Base
Summary
Title: Using Customer Experience to Grow Your Customer Base
Price: $22.99
Average Rating: 4.55
Number of Lectures: 22
Number of Quizzes: 6
Number of Published Lectures: 22
Number of Published Quizzes: 6
Number of Curriculum Items: 28
Number of Published Curriculum Objects: 28
Original Price: $22.99
Quality Status: approved
Status: Live
What You Will Learn
- Understand the customer journey as people discover and engage with your business
- Immediately impact key aspects of the customer journey to improve customer experience
- Understand the difference between customer service and customer experience
- Understand switching costs and the role that customers' brand loyalty plays in customer choice
- Understand the impact your responses to reviews have on customer experience and be able to effectively respond to any review
- Understand how improving customer experience leads to increased revenue
Who Should Attend
- Current business owners (ecommerce, brick and mortar, service) actively seeking ways to improve their customers' experience
- Prospective business owners who want to know how they should prepare to offer a superior customer experience
- Anyone interested in learning what "customer experience" is and how it can be impacted
Target Audiences
- Current business owners (ecommerce, brick and mortar, service) actively seeking ways to improve their customers' experience
- Prospective business owners who want to know how they should prepare to offer a superior customer experience
- Anyone interested in learning what "customer experience" is and how it can be impacted
In this course, you’ll see – both through recent third-party research and specific, real-life business examples – how delivering a superior customer experience can help you increase your revenue and grow your customers and business.
This would be a great course for you if:
-
You are a current business owner – whether you have an ecommerce, brick and mortar, or service business– who is actively seeking ways to improve your customers’ experience
-
You are an aspiring business owner and want to proactively identify ways to elevate your customers’ experience
-
You do not believe that providing a superior customer experience can directly benefit your business in terms of higher revenue and greater business growth.
-
You aren’t sure of the difference between customer service and customer experience
-
You find that you are continually lowering prices or offering coupons to attract and retain customers, and are looking for ways to differentiate your business beyond competing on price
-
You’re spending a lot of time and money troubleshooting with reactive customer service
Course sections include:
-
Understanding Customer Experience
-
The Difference Between Customer Experience and Customer Service
-
The Customer Journey
-
Customer Behavior, Including Brand Loyalty and Switching
-
3rd Party Research on the Relationship Between Customer Experience and Profits
-
Making an Impact Through Customer Experience
-
Soliciting Feedback
-
Best Practices in Responding to Customer Reviews
-
Further Improving Your Value to Customers
Course Curriculum
Chapter 1: Understanding Customer Experience
Lecture 1: Introduction to Customer Experience
Lecture 2: What is Customer Experience?
Lecture 3: Customer Service Vs Customer Experience
Chapter 2: The Customer Journey
Lecture 1: An Overview of the E-commerce Customer Journey
Lecture 2: An Overview of the Retail Customer Journey
Lecture 3: Why Focus On Customer Experience?
Chapter 3: Customer Behavior
Lecture 1: Switching Behavior, Switching Costs & Brand Loyalty
Lecture 2: Product Adoption
Lecture 3: Recap 1
Chapter 4: Making an Impact Through Customer Experience
Lecture 1: Cx Factors You can control – Ecommerce (Part 1)
Lecture 2: Cx Factors You can control – Ecommerce (Part 2)
Lecture 3: Cx Factors You can control – Physical Location
Lecture 4: Influencing Factors Beyond Your Control
Chapter 5: Soliciting Feedback
Lecture 1: Soliciting Feedback
Lecture 2: Improving Survey Response
Chapter 6: Best Practices for Review Responses
Lecture 1: Responding to Reviews – Introduction
Lecture 2: Responding to Positive Reviews
Lecture 3: Responding to Neutral Reviews
Lecture 4: Responding to Negative Reviews
Lecture 5: Recap 2
Chapter 7: Bonus: Further Improving Your Value to Customers
Lecture 1: Additional Tips To Improve Customer Experience
Lecture 2: Wrapping Up
Instructors
-
Dianne Denton, MBA
Marketing Consultant & Instructor
Rating Distribution
- 1 stars: 0 votes
- 2 stars: 3 votes
- 3 stars: 11 votes
- 4 stars: 30 votes
- 5 stars: 55 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
You may also like
- Top 10 Video Editing Courses to Learn in November 2024
- Top 10 Music Production Courses to Learn in November 2024
- Top 10 Animation Courses to Learn in November 2024
- Top 10 Digital Illustration Courses to Learn in November 2024
- Top 10 Renewable Energy Courses to Learn in November 2024
- Top 10 Sustainable Living Courses to Learn in November 2024
- Top 10 Ethical AI Courses to Learn in November 2024
- Top 10 Cybersecurity Fundamentals Courses to Learn in November 2024
- Top 10 Smart Home Technology Courses to Learn in November 2024
- Top 10 Holistic Health Courses to Learn in November 2024
- Top 10 Nutrition And Diet Planning Courses to Learn in November 2024
- Top 10 Yoga Instruction Courses to Learn in November 2024
- Top 10 Stress Management Courses to Learn in November 2024
- Top 10 Mindfulness Meditation Courses to Learn in November 2024
- Top 10 Life Coaching Courses to Learn in November 2024
- Top 10 Career Development Courses to Learn in November 2024
- Top 10 Relationship Building Courses to Learn in November 2024
- Top 10 Parenting Skills Courses to Learn in November 2024
- Top 10 Home Improvement Courses to Learn in November 2024
- Top 10 Gardening Courses to Learn in November 2024