Assertiveness Training & Assertive Communication

Course Curriculum

Chapter 1: Course welcome and introduction

Lecture 1: Assertive communication course – welcome and introduction

Chapter 2: Introduction to assertive communication

Lecture 1: Assertiveness definition

Lecture 2: Situations when it's difficult to know when and how much to be assertive

Lecture 3: Not an option – you need it so you are not passive aggressive later

Lecture 4: Example – being assertive working from home and getting others to be quiet

Lecture 5: Examples of how to assert yourself in different professional situations

Lecture 6: Helpful phrases: I have a policy.. or I have a rule…

Lecture 7: Assertive body language

Lecture 8: Assertiveness examples in a meeting or in person

Lecture 9: Examples of asking for something in assertive ways

Chapter 3: Examples of being assertive by setting limiting beliefs

Lecture 1: Create limiting beliefs in others

Lecture 2: Example of saying no with courtesy and reinforcing it with a limiting belief

Lecture 3: Assertive communication exercise

Lecture 4: Assertive communication exercise – answer

Chapter 4: Negotiation using assertiveness

Lecture 1: Negotiation section introduction

Lecture 2: Bad-cop, good-cop negotiation technique

Lecture 3: B.A.T.N.A, bluffing, and when to walk away

Lecture 4: Negotiation exercise

Lecture 5: Negotiation exercise answer

Lecture 6: Listening to the amount of time it takes the other person to reply

Lecture 7: If you have aggressive dialog partners, here are ways to make them calm

Chapter 5: Assertive communication to prevent gaslighting at work

Lecture 1: Gaslighting section introduction

Lecture 2: Gaslighting definition

Lecture 3: Who is most susceptible to gaslighting

Lecture 4: Why people gaslight: defense and manipulation mechanism

Lecture 5: Ideal world behavior: being graceful, sincere, and using kindness and respect

Lecture 6: Common gaslighting statements you will hear – recognize them quickly

Lecture 7: More gaslighting language to look for

Lecture 8: Actions and phrases to give yourself space and make a strategy to move forward

Lecture 9: Honest and sincere reasons people gaslight

Lecture 10: Initial steps to stop gaslighting

Lecture 11: Documenting cases of gaslighting to show to HR

Chapter 6: Conclusion – thank you for being an amazing student

Lecture 1: Course certificate for this assertive communication course – how to get it

Lecture 2: Thank you for being an amazing student in this assertive communication course