De-escalation: A Winning Approach

De-escalation: A Winning Approach, available at $44.99, has an average rating of 4.12, with 40 lectures, 8 quizzes, based on 56 reviews, and has 153 subscribers.

You will learn about How to stay safe while working alone Self-defense techniques to keep yourself safe De-escalation skills to deal with agitated people in the workplace Assessments to do prior to any task How to stay safe in the workplace Behavioral cues that signal impending violence Triggers for Agitation Trauma Informed Care How to interpret body language This course is ideal for individuals who are Anyone who faces agitation or aggression in the workplace or at a client's home or Customer service, Healthcare, By-law Enforcement, Security Guards, Park Rangers, Transit workers, Cab drivers, restaurant, coffee and bar staff It is particularly useful for Anyone who faces agitation or aggression in the workplace or at a client's home or Customer service, Healthcare, By-law Enforcement, Security Guards, Park Rangers, Transit workers, Cab drivers, restaurant, coffee and bar staff.

Enroll now: De-escalation: A Winning Approach

Summary

Title: De-escalation: A Winning Approach

Price: $44.99

Average Rating: 4.12

Number of Lectures: 40

Number of Quizzes: 8

Number of Published Lectures: 40

Number of Published Quizzes: 8

Number of Curriculum Items: 48

Number of Published Curriculum Objects: 48

Original Price: CA$34.99

Quality Status: approved

Status: Live

What You Will Learn

How to stay safe while working alone
Self-defense techniques to keep yourself safe
De-escalation skills to deal with agitated people in the workplace
Assessments to do prior to any task
How to stay safe in the workplace
Behavioral cues that signal impending violence
Triggers for Agitation
Trauma Informed Care
How to interpret body language

Who Should Attend

Anyone who faces agitation or aggression in the workplace or at a client's home
Customer service, Healthcare, By-law Enforcement, Security Guards, Park Rangers, Transit workers, Cab drivers, restaurant, coffee and bar staff

Target Audiences

Anyone who faces agitation or aggression in the workplace or at a client's home
Customer service, Healthcare, By-law Enforcement, Security Guards, Park Rangers, Transit workers, Cab drivers, restaurant, coffee and bar staff

In this course, you’ll receive a comprehensive review of de-escalation that will be supported by real, practical and relevant stories.

How to assess a situation for clues of danger
How to avoid violence in the first place by being proactive in your approach.
This includes avoiding triggers, scene and client assessment, and recognizing the clues of escalating behavior.
You will be given multiple examples of the techniques of de-escalation as well as tips on how to use each technique.
You’ll learn the DEFUSE technique to de-escalate a difficult situation.
You’ll go in depth with limit setting.
You’ll study body language and verbal communication.
You will learn how to de-escalate a person with dementia.
Causes for aggression will be discussed.
You’ll learn the difference between dementia, delirium and psychosis and how to assess someone’s perception.
I will give you clues to look for that someone is having a mental health crisis, and what to do if you recognize those signs.
You will learn how to keep yourself safe when working with other colleagues.
You’ll learn the difference between calling for your colleagues for help and calling for the police.
I’ll suggest what to do until help arrives.
I will guide you through keeping yourself safe when you’re working alone or if you’re in a rural setting.
We’ll talk about what reasonable force is and what authority you have to respond to an attack in Canada.
You’ll learn about weapons and what to do if your client has one.
And finally, I’ll discuss self defense techniques that you can use if you’re being attacked.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: Triggers

Lecture 3: Trauma Informed Care

Lecture 4: All Behavior has Meaning

Lecture 5: Behavior Spectrum

Lecture 6: Suicidal Ideation

Lecture 7: Pre-Assaultive Cues

Lecture 8: Agitation Video

Lecture 9: Point of Care Risk Assessment

Chapter 2: De-escalation Theory

Lecture 1: Introduction to De-escalation theory

Lecture 2: DEFUSE to de-escalate

Lecture 3: Body Language

Lecture 4: Verbal Communication

Chapter 3: De-escalation Theory Part 2

Lecture 1: Ten Elements of De-escalation

Lecture 2: Validation and Empathy

Lecture 3: Providing Options

Lecture 4: Paraphrasing

Lecture 5: Clarifying

Lecture 6: Re-direction

Lecture 7: Active Listening and Providing Time and Space

Lecture 8: Verbal Intervention Video

Lecture 9: Limit Setting

Lecture 10: Conflict De-escalation Video

Lecture 11: De-escalation Summary

Chapter 4: De-escalation of Special Populations: Dementia

Lecture 1: Challenges Faced with Dementia Clients

Lecture 2: What Can We Do To Help a Dementia Client?

Chapter 5: De-escalation of Special Populations: Mental Health Crisis

Lecture 1: Delirium

Lecture 2: Altered Perception

Lecture 3: Mental Health Crisis

Chapter 6: Staying Safe in the Busy Environment

Lecture 1: How to Handle an Aggressive Client

Lecture 2: How and When to Call for Help

Chapter 7: Staying Safe While Working Alone

Lecture 1: Common Risks Faced when Working Alone

Lecture 2: Tips to Stay Safe

Lecture 3: What to Do Until Help Arrives

Lecture 4: Reasonable Force

Lecture 5: Weapons

Chapter 8: Personal Safety

Lecture 1: Awareness and Visualization

Lecture 2: Self Defense Techniques

Lecture 3: Self Defense Techniques Pictures

Chapter 9: Conclusion

Lecture 1: Conclusion

Instructors

Julie Scott
Violence prevention specialist

Rating Distribution

1 stars: 1 votes
2 stars: 1 votes
3 stars: 11 votes
4 stars: 19 votes
5 stars: 24 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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