Difficult Conversations for Line Managers

Difficult Conversations for Line Managers, available at $29.99, with 23 lectures, 5 quizzes.

You will learn about How to identify the need for a difficult conversation How to plan a difficult conversation How to conduct a difficult conversation How to follow-up a difficult conversation How to prevent the need for difficult conversations This course is ideal for individuals who are Line managers in any size of business or Informal leaders It is particularly useful for Line managers in any size of business or Informal leaders.

Enroll now: Difficult Conversations for Line Managers

Summary

Title: Difficult Conversations for Line Managers

Price: $29.99

Number of Lectures: 23

Number of Quizzes: 5

Number of Published Lectures: 23

Number of Published Quizzes: 5

Number of Curriculum Items: 30

Number of Published Curriculum Objects: 30

Original Price: £34.99

Quality Status: approved

Status: Live

What You Will Learn

How to identify the need for a difficult conversation
How to plan a difficult conversation
How to conduct a difficult conversation
How to follow-up a difficult conversation
How to prevent the need for difficult conversations

Who Should Attend

Line managers in any size of business
Informal leaders

Target Audiences

Line managers in any size of business
Informal leaders

Is one of your team creating issues because they are:

doing something they shouldn’t be doing?
OR not doing something they should be doing?

If your answer is yes then you could be heading towards a difficult conversation.

If you are concerned about facing this challenge – try our course – by the end of it you will be better equipped to:

anticipate,
plan,
deliver
and achieve great results from difficult conversations.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Positioning

Lecture 2: Introduction and identifying the need to have a difficult conversation

Lecture 3: Types of issues

Chapter 2: Principles of successful and productive conversations

Lecture 1: Acknowledgement not agreement

Lecture 2: Empathy not sympathy

Lecture 3: Decide on a reasonable required outcome

Lecture 4: Be prepared

Lecture 5: Gather your facts

Lecture 6: Expect to have to think on your feet

Lecture 7: Don't force a decision

Lecture 8: Check current focus and policy

Lecture 9: Set aside enough time

Lecture 10: Have the conversation in the right place

Chapter 3: Approach

Lecture 1: DESCAR

Lecture 2: Describe

Lecture 3: Explain/Evidence

Lecture 4: State

Lecture 5: Consequences

Lecture 6: Agree

Lecture 7: Review

Chapter 4: Preventing / reducing the need for difficult conversations

Lecture 1: Preventing the need for a difficult conversation

Chapter 5: Wrapping it up

Lecture 1: Congratulations!

Lecture 2: In closing

Instructors

Richard Perry
Leadership and Development specialist

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Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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