Tactics for Tackling Difficult People in Life and Work

Tactics for Tackling Difficult People in Life and Work, available at $54.99, has an average rating of 4.51, with 11 lectures, 1 quizzes, based on 18606 reviews, and has 47916 subscribers.

You will learn about Identify the most common kinds of ‘difficult’ behaviour Recognise and use the four key skills of self-empowerment when faced with challenging behaviour Use their listening and other skills to create an effective communications 'stance' Pre-empt difficult situations and stop them from escalating Be able to 'forward plan' and employ strategies to counter difficult behaviour Avoid the common pitfalls and stay out of self-defeating cycles of response Understand how to separate the 'problem' from the 'person'. Understand how to separate thoughts from feelings to help gain mastery Use key strategies like ASSUME and SALVAGE to take control of difficult interactions Plan for more successful outcomes with relationships at work, home and socially. This course is ideal for individuals who are This course on handling difficult behaviour is suitable for all levels of ability. It is designed to help you face challenging situations wherever they happen, at work, in the home, or socially. It will equip you to handle them with flair and confidence. The course will also help you gain insight into your own reactions, and the self-defeating patterns that people can fall into when confronted by difficult behaviour. or Reception and other front-line staff or Members of the Helping Professions who have to deal with challenging behaviour or Educators who have to tackle challenging behaviour or People who have to deal with difficult colleagues or Anyone who wants to be able to take control in conversations marked by disagreement or non-compliance. It is particularly useful for This course on handling difficult behaviour is suitable for all levels of ability. It is designed to help you face challenging situations wherever they happen, at work, in the home, or socially. It will equip you to handle them with flair and confidence. The course will also help you gain insight into your own reactions, and the self-defeating patterns that people can fall into when confronted by difficult behaviour. or Reception and other front-line staff or Members of the Helping Professions who have to deal with challenging behaviour or Educators who have to tackle challenging behaviour or People who have to deal with difficult colleagues or Anyone who wants to be able to take control in conversations marked by disagreement or non-compliance.

Enroll now: Tactics for Tackling Difficult People in Life and Work

Summary

Title: Tactics for Tackling Difficult People in Life and Work

Price: $54.99

Average Rating: 4.51

Number of Lectures: 11

Number of Quizzes: 1

Number of Published Lectures: 11

Number of Published Quizzes: 1

Number of Curriculum Items: 12

Number of Published Curriculum Objects: 12

Original Price: £39.99

Quality Status: approved

Status: Live

What You Will Learn

• Identify the most common kinds of ‘difficult’ behaviour
• Recognise and use the four key skills of self-empowerment when faced with challenging behaviour
• Use their listening and other skills to create an effective communications 'stance'
• Pre-empt difficult situations and stop them from escalating
• Be able to 'forward plan' and employ strategies to counter difficult behaviour
• Avoid the common pitfalls and stay out of self-defeating cycles of response
• Understand how to separate the 'problem' from the 'person'.
• Understand how to separate thoughts from feelings to help gain mastery
• Use key strategies like ASSUME and SALVAGE to take control of difficult interactions
• Plan for more successful outcomes with relationships at work, home and socially.

Who Should Attend

• This course on handling difficult behaviour is suitable for all levels of ability. It is designed to help you face challenging situations wherever they happen, at work, in the home, or socially. It will equip you to handle them with flair and confidence. The course will also help you gain insight into your own reactions, and the self-defeating patterns that people can fall into when confronted by difficult behaviour.
• Reception and other front-line staff
• Members of the Helping Professions who have to deal with challenging behaviour
• Educators who have to tackle challenging behaviour
• People who have to deal with difficult colleagues
• Anyone who wants to be able to take control in conversations marked by disagreement or non-compliance.

Target Audiences

• This course on handling difficult behaviour is suitable for all levels of ability. It is designed to help you face challenging situations wherever they happen, at work, in the home, or socially. It will equip you to handle them with flair and confidence. The course will also help you gain insight into your own reactions, and the self-defeating patterns that people can fall into when confronted by difficult behaviour.
• Reception and other front-line staff
• Members of the Helping Professions who have to deal with challenging behaviour
• Educators who have to tackle challenging behaviour
• People who have to deal with difficult colleagues
• Anyone who wants to be able to take control in conversations marked by disagreement or non-compliance.