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Business Process Outsourcing

Business

Business Process Outsourcing, available at $39.99, has an average rating of 4.5, with 98 lectures, 7 quizzes, based on 87 reviews, and has 433 subscribers.

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You will learn about Be introduced to the idea of globalization and outsourcing. Know the different aspects and principles of outsourcing. Be introduced to the Business Process Outsourcing industry. Learn about the leading countries in the BPO industry: India and the Philippines. Understand the business side of Business Process Outsourcing. Know the management side of Business Process Outsourcing. This course is ideal for individuals who are Anyone looking to gain an understanding of Business Process Outsourcing and its practical application in an IT and Non-IT environment. or Career-driven IT professionals to stay relevant in their roles in the I.T. industry. It is particularly useful for Anyone looking to gain an understanding of Business Process Outsourcing and its practical application in an IT and Non-IT environment. or Career-driven IT professionals to stay relevant in their roles in the I.T. industry.

Enroll now: Business Process Outsourcing

Summary

Title: Business Process Outsourcing

Price: $39.99

Average Rating: 4.5

Number of Lectures: 98

Number of Quizzes: 7

Number of Published Lectures: 88

Number of Curriculum Items: 105

Number of Published Curriculum Objects: 88

Original Price: $39.99

Quality Status: approved

Status: Live

What You Will Learn

  • Be introduced to the idea of globalization and outsourcing.
  • Know the different aspects and principles of outsourcing.
  • Be introduced to the Business Process Outsourcing industry.
  • Learn about the leading countries in the BPO industry: India and the Philippines.
  • Understand the business side of Business Process Outsourcing.
  • Know the management side of Business Process Outsourcing.

Who Should Attend

  • Anyone looking to gain an understanding of Business Process Outsourcing and its practical application in an IT and Non-IT environment.
  • Career-driven IT professionals to stay relevant in their roles in the I.T. industry.

Target Audiences

  • Anyone looking to gain an understanding of Business Process Outsourcing and its practical application in an IT and Non-IT environment.
  • Career-driven IT professionals to stay relevant in their roles in the I.T. industry.

Business Process Outsourcing, one of the subset of outsourcing, is the contracting of the operations and responsibilities of specific business functions or processes to a third-party service provider. It primarily refers to the outsourcing of business processing services to an outside firm, replacing in-house services with labor from an outside firm.

This course will discuss topics such as globalization, principles of outsourcing, the business process outsourcing industry, understanding the business side, and the management side of BPO.

Course Curriculum

Chapter 1: Move Towards Globalization

Lecture 1: Introduction and Objectives

Lecture 2: Introduction to Globalization

Lecture 3: Definitions of Globalization

Lecture 4: History of Globalization

Lecture 5: Measuring Globalization

Lecture 6: Effects of Globalization

Lecture 7: Jobs Produced in Globalization

Lecture 8: Critics About Globalization

Chapter 2: Introduction to Outsourcing

Lecture 1: Introduction and Objectives

Lecture 2: Introduction to Outsourcing

Lecture 3: Reasons to Outsource

Lecture 4: Management and the Corporation

Lecture 5: Qualifications of Outsourcers

Lecture 6: Labor and Government

Lecture 7: Definition of Legal Process Outsourcing

Lecture 8: Advantages and Criticisms of Legal Process Outsourcing

Lecture 9: Industry and Recession

Lecture 10: Issues of Confidentiality and Privileges

Lecture 11: “The Global Lawyers”

Lecture 12: Software Testing Outsourcing

Lecture 13: Nearshoring

Lecture 14: Homesourcing

Lecture 15: Desktop Outsourcing

Chapter 3: Offshoring

Lecture 1: Introduction and Objectives

Lecture 2: Definition of Offshoring

Lecture 3: Offshoring Terminology

Lecture 4: Production, IT services and Innovation Offshoring

Lecture 5: Focus and Strategy of Offshoring

Lecture 6: Intellectual Property

Lecture 7: Debate About Offshoring

Lecture 8: Concerns About Offshoring

Lecture 9: Effects and History of Offshoring

Lecture 10: Offshore Outsourcing

Lecture 11: Information Technology Outsourcing (ITO)

Lecture 12: Offshore Software Reasearch and Development

Lecture 13: Knowledge Process Outsourcing (KPO)

Lecture 14: Business Process Outsourcing (BPO)

Lecture 15: Offshoring Research Network

Chapter 4: Introduction to Business Process Outsourcing

Lecture 1: Introduction and Objectives

Lecture 2: Introduction to Business Process Outsourcing

Lecture 3: Industry Size of Business Process Outsourcing

Lecture 4: Benefits of Business Process Outsourcing

Lecture 5: Limitation and Threats of Business Process Outsourcing

Lecture 6: Website Management Outsourcing

Lecture 7: Recruitment Process Outsourcing

Lecture 8: History of Recruitment Process Outsourcing

Lecture 9: Benefits of Recruitment Process Outsourcing

Lecture 10: Risks in Recruitment Process Outsourcing

Lecture 11: Banking Business Process Outsourcing

Lecture 12: Captive Service

Chapter 5: A Focus on India and the Philippines

Lecture 1: Introduction and Objectives

Lecture 2: BPO in India

Lecture 3: History of the BPO Industry in India

Lecture 4: Third party BPO’s in India

Lecture 5: Entry of IT Majors in India

Lecture 6: Emergence of Rural BPO’s in India

Lecture 7: Future of Outsourcing Services in India

Lecture 8: Size and Leading BPO-IT Cities in India

Lecture 9: BPO in the Philippines

Lecture 10: Call Center Industry in the Philippines

Lecture 11: Information Security and Countermeasures

Lecture 12: Coworking

Chapter 6: Business Process

Lecture 1: Introduction and Objectives

Lecture 2: Business Process

Lecture 3: History and Other Definitions of Business Process

Lecture 4: Four Improvement Areas

Lecture 5: Business Process Definition Metamodel

Lecture 6: Business Process Mapping

Lecture 7: Construction Maps

Lecture 8: Communication Enables Business Process

Lecture 9: Process Mining

Lecture 10: Total Security Management

Lecture 11: Transformational Outsourcing

Chapter 7: Business Process Management

Lecture 1: Introduction and Objectives

Lecture 2: Definition of Business Process Management

Lecture 3: Overview of Business Process Management

Lecture 4: Business Process Management Lifecycle

Lecture 5: Business Process Management Technology

Lecture 6: Value Process Management

Lecture 7: RACI Framework

Lecture 8: Human Interaction Management

Lecture 9: Dynamic Process Management

Lecture 10: Pegasystems Inc.

Lecture 11: Bonita Open Solution

Lecture 12: PNMsoft

Chapter 8: Course Resources

Lecture 1: Business Process Outsourcing Glossary of Terms

Chapter 9: Business Process Outsourcing Certification

Lecture 1: Final Exam

Lecture 2: Conclusion – Final Lecture

Instructors

Rating Distribution

  • 1 stars: 2 votes
  • 2 stars: 4 votes
  • 3 stars: 16 votes
  • 4 stars: 29 votes
  • 5 stars: 36 votes

Frequently Asked Questions


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