Customer Success: A good career for you? Interview + Salary

Customer Success: A good career for you? Interview + Salary, available at $29.99, has an average rating of 4.55, with 17 lectures, based on 81 reviews, and has 5603 subscribers.

You will learn about Customer Success Management 101 The Foundation of Customer Success Management The Difference Between Account Management and Customer Success Management Salary for Customer Success Managers Is Customer Success Management a Good Career for you? How To Become The Best Customer Success Manager and Get Promoted How to Answer Interview Questions for Customer Success Manager Roles This course is ideal for individuals who are Anyone curious about Customer Success or Anyone looking to transition into a Customer Success Role or Customer Success Managers & Account Managers Looking To Get Promoted or Manager of Customer Success or Customer Support Reps or Professionals exploring other career options into sales or client services or How To Answer Interview Questions For Customer Success Manager Roles It is particularly useful for Anyone curious about Customer Success or Anyone looking to transition into a Customer Success Role or Customer Success Managers & Account Managers Looking To Get Promoted or Manager of Customer Success or Customer Support Reps or Professionals exploring other career options into sales or client services or How To Answer Interview Questions For Customer Success Manager Roles.

Enroll now: Customer Success: A good career for you? Interview + Salary

Summary

Title: Customer Success: A good career for you? Interview + Salary

Price: $29.99

Average Rating: 4.55

Number of Lectures: 17

Number of Published Lectures: 17

Number of Curriculum Items: 17

Number of Published Curriculum Objects: 17

Original Price: $19.99

Quality Status: approved

Status: Live

What You Will Learn

Customer Success Management 101
The Foundation of Customer Success Management
The Difference Between Account Management and Customer Success Management
Salary for Customer Success Managers
Is Customer Success Management a Good Career for you?
How To Become The Best Customer Success Manager and Get Promoted
How to Answer Interview Questions for Customer Success Manager Roles

Who Should Attend

Anyone curious about Customer Success
Anyone looking to transition into a Customer Success Role
Customer Success Managers & Account Managers Looking To Get Promoted
Manager of Customer Success
Customer Support Reps
Professionals exploring other career options into sales or client services
How To Answer Interview Questions For Customer Success Manager Roles

Target Audiences

Anyone curious about Customer Success
Anyone looking to transition into a Customer Success Role
Customer Success Managers & Account Managers Looking To Get Promoted
Manager of Customer Success
Customer Support Reps
Professionals exploring other career options into sales or client services
How To Answer Interview Questions For Customer Success Manager Roles

Learn the foundational principles of customer success management with a professional who is currently leading a team of Customer Success Managers at Uber, responsible for over $140 million dollars of annual recurring revenue per year.

With over 12+ years in customer-facing roles, including consulting and account management, I’m here to help you. I’ve built a Customer Success department from scratch as the Director of Client Services/Customer Success, and I’m here to share

Whether you’re in a customer-facing role today, or you’re a nurse, teacher, bartender, retail associate, wondering if customer success is the right career path for you, then this course is for you.

If you’re asking yourself the following questions, then this course is for you:

What is a customer success manager?
What does a customer success manager do?
Is a customer success manager a good career for me?
Is customer success manager a good job?
How do I become a customer success manager?
How do I prepare for a customer success manager interview?
How much money does a customer success manager make?

If you’re already in customer success management and want to learn how to become the best customer success manager, then this course is for you.

Are there any course requirements or prerequisites?

There are no requirements for this course.

Here’s the agenda for the course:

What is Customer Success (CS)?
Why is it important?
What is it not?
Where did CS come from?
The main mission of CS
Terminology you need to know
The Pillars of CS – NO ONE IS TEACHING THIS
Customer Segmentation
How to Lead Customer Conversations
Career Path
1. Salary/Pay
2. Is CS a good career for you?
3. Entry Level Roles
4. How to Transition into a CS role
5. Interview Questions and How to Answer Them

Course Curriculum

Chapter 1: Welcome & Introduction

Lecture 1: Welcome & Introduction

Chapter 2: Agenda

Lecture 1: Agenda

Chapter 3: What is Customer Success?

Lecture 1: What is Customer Success?

Lecture 2: Why is Customer Success Important?

Lecture 3: What is it NOT?

Chapter 4: How Was Customer Success Born?

Lecture 1: The Evolution of Customer Success

Lecture 2: The Mission of Customer Success

Chapter 5: Customer Success Lingo

Lecture 1: Customer Success Terminology

Chapter 6: Executing Customer Success

Lecture 1: The Must Know Pillars of Customer Success

Lecture 2: Who Gets a Customer Success Manager?

Lecture 3: How to Lead a Customer Success Conversation

Chapter 7: A Career in Customer Success

Lecture 1: Salary

Lecture 2: Is Customer Success Good For You?

Lecture 3: Roles To Apply For

Lecture 4: Jobs That Transitions Well into CS

Lecture 5: Interview Questions and Answers

Chapter 8: Thank You and Contact Info

Lecture 1: Thanks and Contact Info

Instructors

Gaurav Chawla
Customer Success Leader at Uber

Rating Distribution

1 stars: 0 votes
2 stars: 1 votes
3 stars: 4 votes
4 stars: 29 votes
5 stars: 47 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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