Difficult Conversations at Work Made Easier

Difficult Conversations at Work Made Easier, available at $44.99, has an average rating of 4.5, with 21 lectures, 2 quizzes, based on 1057 reviews, and has 3042 subscribers.

You will learn about Follow a step by step process to Successfully Plan, Prepare and Handle a range of difficult conversations at work Review good and bad examples in the case studies discussed Identify What Professional Development they may need to deepen their capabilities as Team Leaders and Managers This course is ideal for individuals who are 1: New Managers, Team Leaders and Supervisors – anyone who has people management responsibilities and wants to be sure they manage difficult conversations well or 2: Anyone who is aspiring to Leadership or Management Roles and wants to demonstrate this capability It is particularly useful for 1: New Managers, Team Leaders and Supervisors – anyone who has people management responsibilities and wants to be sure they manage difficult conversations well or 2: Anyone who is aspiring to Leadership or Management Roles and wants to demonstrate this capability.

Enroll now: Difficult Conversations at Work Made Easier

Summary

Title: Difficult Conversations at Work Made Easier

Price: $44.99

Average Rating: 4.5

Number of Lectures: 21

Number of Quizzes: 2

Number of Published Lectures: 21

Number of Published Quizzes: 2

Number of Curriculum Items: 23

Number of Published Curriculum Objects: 23

Original Price: $79.99

Quality Status: approved

Status: Live

What You Will Learn

Follow a step by step process to Successfully Plan, Prepare and Handle a range of difficult conversations at work
Review good and bad examples in the case studies discussed
Identify What Professional Development they may need to deepen their capabilities as Team Leaders and Managers

Who Should Attend

1: New Managers, Team Leaders and Supervisors – anyone who has people management responsibilities and wants to be sure they manage difficult conversations well
2: Anyone who is aspiring to Leadership or Management Roles and wants to demonstrate this capability

Target Audiences

1: New Managers, Team Leaders and Supervisors – anyone who has people management responsibilities and wants to be sure they manage difficult conversations well
2: Anyone who is aspiring to Leadership or Management Roles and wants to demonstrate this capability

Most people enjoy good relationships at work, most of the time. However, even in the best workplace, with the best managers and employees, issues arise and problems can occur.�

This course will help to prepare you for a difficult conversation in the workplace, and provide practical tips on how to handle the conversation well.

Whether you have to deliver bad news, address a performance issue, customer or employee complaint or conflict between personal and work needs, this course will support you.

I will take you through a step-by-step guide to preparing, delivering and documenting the conversations that inevitably come up during your career in people management.

Remember, if there is something wrong, most people would prefer to resolve it quickly so both of you can get on with the job. Not addressing difficult conversations can affect employee morale, business productivity – and land you in deeper trouble than when it started.

However, there is a lot that can go wrong during difficult conversations and so it is really important to consider what to do, how to do it AND how to manage the emotions of all involved.�

Resolving issues and moving forward successfully gives your people confidence in you as a leader, confirms your professional reputation in the workplace and builds a constructive workplace culture of success and happiness.

Whether you are a Manager, Team Leader, Supervisor – or want to be – you will learn the skills for managing difficult conversations at work, transforming one of the most stressful parts of your job description into one where you feel confident and calm.

Course Curriculum

Chapter 1: Dive Straight In

Lecture 1: Introduction

Lecture 2: Real cases of Difficult Conversations at Work

Lecture 3: Activity: What about you?

Lecture 4: What can make a Conversation Difficult?

Chapter 2: What is a difficult conversation?

Lecture 1: What topics can be difficult?

Chapter 3: Preparing for the Difficult Conversation

Lecture 1: WAIT!

Lecture 2: Reality Check

Lecture 3: Activity – your planning sheet

Chapter 4: How to handle the difficult conversation: steps and case study examples

Lecture 1: Step 1

Lecture 2: Step 2

Lecture 3: Step 3

Lecture 4: Step 4

Lecture 5: Step 5

Lecture 6: Step 6

Lecture 7: Your Turn – now apply it all to your own Difficult Conversation

Chapter 5: What might de-rail you: Managing Stress and Emotions

Lecture 1: What to avoid if you want a Successful Conversation

Lecture 2: So where are you at? Let's find out

Lecture 3: Mindfully Tuning in – an exercise in clarity, strength and calm

Chapter 6: Where to from here?

Lecture 1: Your Step by Step Guide

Lecture 2: Core Learning and Development Needs for People Managers

Lecture 3: BONUS Lecture: Discounted Courses, Coaching and More

Instructors

Kellie Edwards
Psychologist, Mindfulness Teacher & EMDR Coach

Rating Distribution

1 stars: 6 votes
2 stars: 39 votes
3 stars: 192 votes
4 stars: 410 votes
5 stars: 410 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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