Fundamentals of Customer Success in 8 Quick Lectures
Fundamentals of Customer Success in 8 Quick Lectures, available at $44.99, has an average rating of 4.5, with 8 lectures, 4 quizzes, based on 1 reviews, and has 1 subscribers.
You will learn about Understanding responsibilities of Customer Success KPIs Customer Success for an Organization Qualities and Responsibilties of a Customer Success Manager Customer Success Strategies needed to succeed in the role This course is ideal for individuals who are Beginners from a business development or a sales background who would like to know more about Customer Success and transition to this role. This is also for any fresh college graduates who are curious about this career path. It is particularly useful for Beginners from a business development or a sales background who would like to know more about Customer Success and transition to this role. This is also for any fresh college graduates who are curious about this career path.
Enroll now: Fundamentals of Customer Success in 8 Quick Lectures
Summary
Title: Fundamentals of Customer Success in 8 Quick Lectures
Price: $44.99
Average Rating: 4.5
Number of Lectures: 8
Number of Quizzes: 4
Number of Published Lectures: 8
Number of Published Quizzes: 4
Number of Curriculum Items: 12
Number of Published Curriculum Objects: 12
Original Price: $54.99
Quality Status: approved
Status: Live
What You Will Learn
- Understanding responsibilities of Customer Success
- KPIs Customer Success for an Organization
- Qualities and Responsibilties of a Customer Success Manager
- Customer Success Strategies needed to succeed in the role
Who Should Attend
- Beginners from a business development or a sales background who would like to know more about Customer Success and transition to this role. This is also for any fresh college graduates who are curious about this career path.
Target Audiences
- Beginners from a business development or a sales background who would like to know more about Customer Success and transition to this role. This is also for any fresh college graduates who are curious about this career path.
Welcome to Fundamentals of Customer Success, an introductory course designed for anyone interested in building successful customer relationships and improving client retention. In this course, you will learn the foundational principles of customer success, from understanding customer needs to implementing strategies that reduce churn and foster loyalty.
We will cover essential topics such as four pillars of customer success, key performance metrics, and effective communication techniques. You’ll discover how to leverage customer feedback, measure customer satisfaction, and create value-driven experiences that lead to long-term business growth.
By the end of this course, you will have a solid understanding of the customer success framework, including how to:
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Build strong customer relationships and trust
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Identify and track key customer success metrics
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Implement retention strategies to minimize churn
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Communicate effectively to resolve issues and meet customer needs
This course is perfect for beginners and those transitioning into customer success roles. Whether you’re part of a customer support team, account management, or a startup looking to create a customer success function, this course will provide the knowledge and tools you need to thrive.
Join us to start your journey in customer success and learn how to create a positive impact on your customers and your business.
Course Curriculum
Chapter 1: Introduction
Lecture 1: Introduction
Chapter 2: KPIs and Customer Success Scores
Lecture 1: KPIs and Customer Success Scores
Chapter 3: Customer Success Key Responsibilities
Lecture 1: Customer Success Responsibilities
Chapter 4: Customer Success Strategies
Lecture 1: Collaboration with the Customers
Lecture 2: Collaboration With your Internal team
Lecture 3: The co-relation between Project Management and Customer Success
Lecture 4: Tips and Recommendations from a Customer Success Manager
Chapter 5: An Overview into our Upcoming Part 2 of Fundamentals of Customer Success
Lecture 1: Sneak Peak into Fundamentals of Customer Success Part 2
Instructors
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Priya Verma
Mastering Customer Success and Sales with an Industry Expert
Rating Distribution
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- 4 stars: 1 votes
- 5 stars: 0 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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