How to Lead Difficult Conversations Positively

Although most of us dread having difficult conversations, the truth is that it can transformative. When managers use positive and effective communication, they can transform the difficult moment into an opportunity for mutual understanding and to improve employee performance. In this course, I will show you how to do it.

This course is designed to give you concrete communication tools and techniques to lead a difficult conversation with a colleague or an employee. The course will help managers, supervisors, and leaders who need to have a difficult conversation during a performance evaluation meeting with one of their employees.

The course offers:

1. Engaging, interactive content supported by research.

2. Easy-to-follow recommendations to prepare for any difficult conversation.

3. Meaningful short assignments, including a capstone worksheet to prepare for a difficult moment.

4. A foolproof structure for leading difficult conversations.

With this course, you will be ready to face any difficult conversation. I offer both practical examples and advice supported by research.

Communication is a skill that can be learned. But you need expert advice to do so. Drawing on my 20+ years of teaching experience combined with a PhD in communication, the course will give you meaningful and practical information you can put into action today.

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Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!