Reporting and Analysis
Reporting and Analysis, available at $19.99, with 7 lectures.
You will learn about The old and new methodology when it comes to reporting How to inventory reporting sources Making the shift from information to insights The reporting oath of 'do no harm' This course is ideal for individuals who are Contact Center Leaders or Business Leaders or WFO Managers or Analyst It is particularly useful for Contact Center Leaders or Business Leaders or WFO Managers or Analyst.
Enroll now: Reporting and Analysis
Summary
Title: Reporting and Analysis
Price: $19.99
Number of Lectures: 7
Number of Published Lectures: 7
Number of Curriculum Items: 9
Number of Published Curriculum Objects: 9
Original Price: $19.99
Quality Status: approved
Status: Live
What You Will Learn
- The old and new methodology when it comes to reporting
- How to inventory reporting sources
- Making the shift from information to insights
- The reporting oath of 'do no harm'
Who Should Attend
- Contact Center Leaders
- Business Leaders
- WFO Managers
- Analyst
Target Audiences
- Contact Center Leaders
- Business Leaders
- WFO Managers
- Analyst
Most of what you have been told about reporting and analytics is wrong. There is a right way to organize your reporting and analytics effort for success and there is a wrong way. Most companies are doing it wrong, or at least inefficiently.
That is because we are used to doing thing the status quo way. We ask for loads on information and the more graphs and colors on the report the better but the reality is those reports often sit on someone’s desk, unread.
In today’s information overload it is important that whether you are the person who is requesting the report or if you are the person responsible for generating report that you shift your perspective from information to insights.
Information is simply, knowledge acquired through study or experience or instruction, a collection of facts. Whereas, insights provide the reader with the capacity to gain an accurate and deep intuitive understanding of a person or thing. When reports provide insights, they are read and utilized to drive business decisions and outcomes.
We will show you the ins and out of building a program that goes beyond just generating reports that no one reads and make you the reporting super hero.
Course Curriculum
Chapter 1: Introduction
Lecture 1: Introduction
Lecture 2: Know Thyself
Lecture 3: Where are you going?
Lecture 4: Getting on the road
Lecture 5: Investing in the future
Lecture 6: Reporting for Contact Centers
Lecture 7: In Conclusion
Instructors
-
Amas Tenumah
Humanistic Customer Experience
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Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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