Telephone Etiquette – Customer Service Certification Course

Telephone Etiquette – Customer Service Certification Course, available at $29.99, has an average rating of 4.05, with 10 lectures, based on 171 reviews, and has 953 subscribers.

You will learn about After this course, students would be able to understand the importance of telephone etiquette and the role it plays in the impressions created when dealing with a customer. You would learn the most basic, but most vital techniques in handling phone calls. This course would take you through techniques that are professionalilly and globally tested. You would have improved your customer service skills drastically You would have enhanced confidence in answering the phone. You would be able to project a professional and positive attitude on the phone at all times. You would know how to professionally place a call, answer calls, leave and take messages, transfer and hold and how to end a call You would be enhanced telephone management skills This course is ideal for individuals who are Anybody who works currently in any customer service role or Call center reps and customer service department employees or Anyone with access to a phone or Anybody interested in improving their communication skills on the phone. or Anybody who wants to improve their customer service and customer experience using telephone techniques It is particularly useful for Anybody who works currently in any customer service role or Call center reps and customer service department employees or Anyone with access to a phone or Anybody interested in improving their communication skills on the phone. or Anybody who wants to improve their customer service and customer experience using telephone techniques.

Enroll now: Telephone Etiquette – Customer Service Certification Course

Summary

Title: Telephone Etiquette – Customer Service Certification Course

Price: $29.99

Average Rating: 4.05

Number of Lectures: 10

Number of Published Lectures: 10

Number of Curriculum Items: 10

Number of Published Curriculum Objects: 10

Original Price: $24.99

Quality Status: approved

Status: Live

What You Will Learn

• After this course, students would be able to understand the importance of telephone etiquette and the role it plays in the impressions created when dealing with a customer. You would learn the most basic, but most vital techniques in handling phone calls. This course would take you through techniques that are professionalilly and globally tested.
• You would have improved your customer service skills drastically
• You would have enhanced confidence in answering the phone.
• You would be able to project a professional and positive attitude on the phone at all times.
• You would know how to professionally place a call, answer calls, leave and take messages, transfer and hold and how to end a call
• You would be enhanced telephone management skills

Who Should Attend

• Anybody who works currently in any customer service role
• Call center reps and customer service department employees
• Anyone with access to a phone
• Anybody interested in improving their communication skills on the phone.
• Anybody who wants to improve their customer service and customer experience using telephone techniques

Target Audiences

• Anybody who works currently in any customer service role
• Call center reps and customer service department employees
• Anyone with access to a phone
• Anybody interested in improving their communication skills on the phone.
• Anybody who wants to improve their customer service and customer experience using telephone techniques