Voice of Customer VOC Techniques Training and Certification

VOICE OF CUSTOMER (VOC) TECHNIQUES SPECIALIST TRAINING AND CERTIFICATION | Earn Voice of Customer (VOC) Techniques Specialist Certification | 1 official PDU (Professional Development Unit)

NOTE: Students who complete this Voice of Customer (VOC) Techniques Specialist Certification course are offered the opportunity to apply for an optionalVoice of Customer (VOC) Techniques Specialist Certification Exam, free of charge. Passing this certification exam enables you to earn the Voice of Customer (VOC) Techniques Specialist Certification. This external exam, which is both optional and free (for the first two attempts), takes place off the Udemy platform. It requires registration (name, email, and your Udemy certificate) and is administered by AIGPE™ (Advanced Innovation Group Pro Excellence), a global Lean Six Sigma Credentialing Organization serving professionals in 180+ countries across various industries.

INDUSTRY RECOGNIZED VOICE OF CUSTOMER (VOC) TECHNIQUES SPECIALIST CERTIFICATION:

AIGPE™ is the Official Authorized Training Partner (ATP) of the globally recognized Project Management Institute (PMI®) (Provider No. 5573). The PMI® Authorized Training Partner seal is a registered mark of the Project Management Institute, Inc. Plus, 1 official PDU is available upon request by completing this Voice of Customer (VOC) Techniques Specialist Certification Course.

Capturing customer feedback is essential in every profession. There are so many techniques to capture your customer’s voice. It naturally becomes difficult to determine which voice of customer (VOC) technique can be proven to be most useful. This training will help you to first understand the traditional and the new age VOC techniques. It will then articulate the benefits and challenges of each technique. You will also understand what outcome can you expect by using which VOC technique.

Learn the Voice of Customer Techniques and Master the Art of Using the Right Technique in the Right Situation at the Right Time.

Important benefits of this program:

1. Recognize the different types of customers.

2. Find the different ways in which you can segment your customers.

3. Enhance your skills by learning some real life case-studies (such as how Kellogg’s failed in new markets, etc).

4. Learn the traditional vs. new ways of capturing customer VOC.

5. Recognize the strengths and weaknesses of each VOC technique.

6. Understand when to use a particular VOC technique to get the best practical results.

7. A special segment outlines how companies are using latest VOC techniques to enhance customer satisfaction (e.g. how Samsung Canada used social media to fulfill a loyal customer’s wish and received significant media coverage for their act of kindness).

8. Take the quiz at the end of each lecture to gain in-depth understanding of each concept.

9. Learn each VOC concept with easy to understand and interesting use of animations. 

Voice of Customer technique is used at the start of any new product, process or service design initiative in order to better understand the customer’s wants and needs.

The course is outlined in 13 lectures. Each lecture follows a well-designed quiz. There is also a final quiz at the end to test your enhanced knowledge and instill the right level of confidence in you.

This course is designed with a view of providing an outline of all the prevalent and the new-age VOC techniques. It is best suited for individuals at the Beginner level. In case you already have expertise in using VOC techniques and want an in depth understanding at an advanced level, this course is probably not for you.

The content of this course is created by professionals who have spent at least 15-20 years (at minimum) dealing with customers in several global industries. The program is animated and designed by industry professionals who specialize in creating highly engaging training videos. The course design is unique because the lectures, quiz and the real-life case studies are outlined to enhance your learning in the most engaging and  interactive way. Complete the quiz after each lecture and you’ll be able to grasp the in-grained details of each concept taught in the course.

In summary, winning our customers is very difficult in this fast paced and highly competitive market place. Determining customers expectations is essential and is the very first step to win them. A customer will highly appreciate if you are able to understand his wants and needs and reciprocate accordingly. The Voice of Customer Techniques course is all about determining customer wants and needs. 

Obtain Your PDU Credit Certificate

AIGPE takes pride in being an official Authorized Training Partner (ATP) of the prestigious Project Management Institute (PMI). Provider Number: 5573. The PMI Authorized Training Partner (ATP) Seal is  a registered mark of the Project Management Institute, Inc. Completing this course enables you to earn 1 pre-approved PDU (Professional Development Units) Credits, supporting your continuous professional development in line with PMI’s standards.

To formally recognize your achievement, PDU Credit Certificates are available upon request. A minimal processing fee of $1.99 applies. This certificate serve as an official documentation of the accrual of the PDU credits and is endorsed by the Project Management Institute (PMI). Requesting this certificate is entirely optional and is not a part of the course purchase. Further details are provided in the course content.

What are you waiting for? Enroll today and become a Certified VOC Techniques Specialist!!!

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• 1 stars: 10 votes
• 2 stars: 21 votes
• 3 stars: 87 votes
• 4 stars: 172 votes
• 5 stars: 271 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!